We don't recognize the computer you're using. PROOFS

I'm positive these questions/problems come up often.. so.. here's another. 

& sorry if this is in the wrong section. 

I was trying to purchase something on my PC when another page opens saying:

We don't recognize the computer you're using

To access this content, please sign in on a computer that's connected to your account.
So, i'm sitting here wondering why it's not recognizing it 'cause it's the same computer I used to make my account. + I searched hours for a solution. ( I did switch internet providers recently maybe that's why?)
I tried deleting the trusted PC & adding it again BUT I have to wait a MONTH just to check if it fixes the problem. (thumbs down) 
I added an alternate E-Mail & Phone Number a few hours ago & i've been reading something about confirming them? (By the way I never had a previous alternate E-mail & phone #.) I'm not sure how to confirm the two, & is it possible for me to purchase something on here if those are confirmed? 
BTW It does not say confirm next to the proofs. 
Do I have to wait a month for them to be added as well?
If so i'll just stick with the PS3 & return the XBOX before it gathers too much dust. 
I would love some help & thanks to those who respond. 
 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

You shouldn't have to wait at all. The process is quite fast and painless. Take a look at this guide and see if it helps you out:

support.xbox.com/.../lost-proofs

Let us know if you still have problems:-)

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I've done everything that guide told me to do. :\

I'm guessing I have to wait a month unless i'm doing something completely wrong lol.

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I found a way for it to work.

I had to make a new E-mail & then you can Trust PC to that E-mail + any other proofs.

you have to obviously switch your xbox live account email to the new one. c:

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