Was my account hacked?

I just ran to the store and when I returned, I was signed out of XBox Live. I tried to sign back in, and was told my information was incorrect, so I went through the process to change my password. When I logged in, I saw I had 8400 extra Microsoft Points that I did not purchase. My email inbox also had 3 confirmation of purchase emails in it. If someone did use my account to buy Microsoft points, it won't reflect in my bank statement until later so I can't check there and Customer Support line was of no help. What do I do? How do I check what method was used to buy the points?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Ok, just checked my bank account and someone DID purchase points using my information. How do I get the points revoked and my money restored? I did NOT make these purchases, can anyone help?

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If your account has been compromised, please call phone support in your region ASAP. support.xbox.com/.../contact-us.aspx

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