Video Error - Kinect Nat Geo TV app - Game Episodes/Videos won't play

  • This topic was originally posted in the old Xbox 360 Apps forums (it doesn't seem to have moved with the forum)
  • Numerous others posted similar threads or in the existing threads
  • When attempting to play the videos in the Kinect Nat Geo TV app (note this is the "game" that ties into the Kinect Nat Geo TV DVD retail disc, not the Nat Geo app) an error message pops up stating "Video Error" and tells us that the video cannot be played.
  • One of the official support (Misses Joust, I think) posted that she was sending escalating the issue and would get back with us.
  • This post is just to bring the topic back to light and give support a place to let us know what is going on with this issue. Thanks!
 

Question Info


Last updated July 4, 2018 Views 2 Applies to:
Answer

They seem to have fixed the issue, and I've been able to play the game as normal.

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