Verizon Fios- zoomed in and distorted

I recently moved and switched cable companies in the process.. I have now have verizon fios. At first I had no problem watching live tv, it was sharp and crisp looked great. However when selecting "on-demand" the picture was zoomed in and fuzzy, for both menus and programming. I did the online chat support, tried resetting settings, trying new hdmi chords, everything short of a factory reset. Now my live tv also is zoomed and fuzzy same as the on demand. 

When I plug the cable box directly into the tv, I have no issues at all with either live tv or on demand. May sound a bit lazy, but hell I got the xbox one so that it would be the center of my entertainment system and I would run everything thru it. Anyone have any suggestions??

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:

Quick update. My live tv is back to working great, nice and crisp, HD, no problems.

"ON-DEMAND" menus and programming however are still zoomed in and distorted. Anyone have any idea why on-demand is affected and nothing else is?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.