Vanishing Microsoft Points

Last week Saturday, I redeemed a 4000 point microsoft point card and used it to download the Ancestor Map Pack for Assassins Creed: Revelations.  Today, when I loged in, all of my points were gone.  The map pack is the only thing I had purchased and it shows up in my download history.  I'm not entirely sure what happened.  The only thing I think may account for it was that I was having some difficulty getting on xbox live this tuesday (some error message poped up, but upon deleting and downloading my profile, it went away).


Anyone know what happened and how I can fix this?  Thank you.


Question Info

Last updated July 4, 2018 Views 3 Applies to: