Using Xbox one for first time

Everything connecting but can't get past a blank screen

Question Info

Last updated July 4, 2018 Views 4 Applies to:

This thread is almost a year old.  In the future please try creating a new thread for assistance with your issues.

It can take a while to get the download when you first start your console because it has a years worth of updates to catch up on.  However, if the console has been hanging on the green screen for quite a while you can try holding the power button on the console for 10 seconds until it shuts down.

Also ensure that you are connected via ethernet for the duration of the download as that will provide a better, more stable connection.

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