Using transfered MS points in NHL 11

I can not use the microsoft points that were transfed from our primary family account to secondary family members account to purchase power ups in NHL 11. So I have 800 points in the account but won't let me use them. Any ideas?

 

Thanks

Ryan

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

What is the full error message/code you get when trying to purchase?

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Help and idiot out, how do you remove tags?

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It's still because all secondary accounts are listed and treated as child accounts.  The primary account holder must remove the other tags themselves.

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Please forgive my ignorance, but what exactly does that me?  How do you remove the tag?

 

 

I have also noticed that not all items purchased under the primary account tranfer over to the secondary accounts. A few are still locked under the secondary, any idea's there?

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All sub accounts of the Family Pack are considered child accounts regardless of the age of the account holder.  This may be your problem.  Simply remove the tag that wants to download the content from the Family Plan (it will still retain gold status) so it can get the DLC.  You will have to wait 5 days to re-add the tag to the plan if necessary.

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