Using money from your microsoft account.

I have $50.00 dollars in my microsoft account from a prepaid card but i cant use any of it. How can i use it?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

When you make a purchase you should see an option to change which payment option you can use. You would need to choose your Microsoft account balance. If you're not seeing that as an option for some reason, you'll need to check http://commerce.microsoft.com to make sure the money is on your account and then contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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