Unidentified Purchase

Hello:

On my credit Card Invoice, I notice a U$16,86 puchase from dec. 14 on Xbox live that I did not do.

There's no new game or game DLC new on my xbox, and this purchase does not appear on  the reecent trasnactions list on the https://commerce.microsoft.com/PaymentHub page.

How can I know what it is, and how can I cancel this purchase.

I've already cancelled my credit card just to be sure.

Thanks in advance

Mauricio

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

As this is a billing issue, you'll need to contact phone support so that they can look into your account. You may also want to have them look into unauthorized access to your account. You can find local contact information for support here: support.xbox.com/contact-us - please note that support hours will vary by region.

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