5000 points have just been credited to my account, and payment taken from my card. i have no idea how or why as i did not request this. please remove these points and refund the amoint on my card.
Hey there! Please contact phone support (support.xbox.com/contact-us) and start an Unauthorized Access investigation as soon as you can. Thanks!
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.