Unauthorised access caused my sons account to be permanently suspended

Mu sons account coolcucember207. Thie reason given was for asking for other peoples profile details etc. his account has been hacked numerous times and people at his school kept saying thank you . On 18 Oct this year he had put £50 of Microsoft points on his account and he got suspended. Again people at school said thanks. Therefore could you please look into and re-instate as this money was all his Birthday money plus the game he had just bought which is for use really on line ie FIFA14. Also just received an email saying his gold membership finished how can this be when it is renewed in December ie after Xmas. Look forward to hearing your response as to date I have heard nothing back from previous posts asking for this to be looked into.

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Last updated July 4, 2018 Views 0 Applies to:

I'd recommend you contact Microsoft by phone and they should be able to investigate the situation.