Unable to use prepaid card credits on xbox.com

I have money siting in my xbox account through prepaid cards that I would like to use to buy stuff on xbox.com. However, when I go to purchase things, I only see my credit card listed as a payment option. I would think that I would have the option to use whatever payment method I wished, like the way it is on the console. Do I need to remove my credit card from my account in order to use the prepaid money or am I doing something wrong? Thanks! 

 

Question Info


Last updated July 4, 2018 Views 11 Applies to:
Answer

Usually there is an option to change payment in the right side of the box when you click buy now for xbox. The confirmation box will appear and you will see your credit card as a payment option and to the right of that there is the word "change" highlighted in green, click that and it should pull up your payment options, I.e. credits. Oh and u can use Microsoft credits on xbox.com.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

Just to add, you can only use your Microsoft account balance when purchasing content for the One on xbox.com. For 360 content you'd have to use the console.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.