Unable to use Microsoft Account funds

I'm having difficulty using the money in my Microsoft Account (the money transferred from my previous balance of Microsoft Points) to make a purchase. I have 2.00 USD in my Microsoft account, and I want to use that, and pay the remainder with my Paypal account (which I linked to my Xbox account). However when I select the DLC I want to purchase, the option to pay with my Microsoft Account is greyed out and non-selectable. The whole thing is pretty frustrating, as the DLC I want to purchase is currently on sale for 50% off, yet I cannot currently purchase it right now.

Anybody have any advice?

 

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Last updated July 4, 2018 Views 671 Applies to:

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When you want to do a split payment you select the payment method you want to pay the remainder of the amount with. So you would select Paypal as the payment method and then confirm purchase. It will/should then ask if you want to use your Microsoft account balance and then charge the rest to your Paypal account. Be careful though. Hitting no or back will charge the full amount to your Paypal. Only do this ON YOUR CONSOLE. Don't do it here on Xbox.com. It doesn't work.

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So it does not matter that the option to pay with my Microsoft Account is greyed out and non-selectable?

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Doesn't matter. It's only greyed out because there's not enough to pay the full amount.

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Ok, I'll give this a shot. Thanks!

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Ok, that seemed to work, thanks again!

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No problem. Glad it worked for you. If you have any other concerns or questions please don't hesitate to ask.

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Didn't work for me, just charged it all to my PayPal...

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The suggestion worked for me to. I talked to a customer rep and it seems the Paypal is not allowed for partial payments. A credit card is required for split payments.

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I used credit card and it still took the whole payment from credit card. Even when I had more than enough money on my account to pay the whole damn thing with the money on my account.

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I have 14 dollars on my account and I'm trying to buy a month of Xbox live but when I go to select a payment option my Microsoft account is greyed out and sometimes it will say it is not authorized or something its very frustrating please help

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