Unable to use current balance to purchase content

I just bought Ghosts.  I'd like to buy the season pass, I have a balance on my account already and would like to use that towards the final sum, but it's not a selectable feature, something like a split payment using my accrued credit and throwing the rest on either a credit card or adding more Microsoft dollars. 

Thanks

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi,

You need to start the transaction with your payment method (credit/debit card) doing so will give you a prompt to use your remaining Microsoft Account balance. It will 0 out your Microsoft Account balance and charge the remainder to your payment method.

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About third of the way down it talks about split payment -

support.xbox.com/.../microsoft-points-retire-faq

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Hi,

It is sadly not possible to split the payments, you have to pay full by 1 Creditcard, PayPal or from your Microsoft Account Balance.

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That's definitely not correct JointPro... Not sure where you're getting your information from, but it's definitely possible, I've done it multiple times.

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As I have as well JointPro. Select the credit payment and if you do have money from Microsoft, the next option that pops up is if you want to apply those funds before your card is fully charged.

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