unable to take advantage of xbox live gold offer

The 40% of 12 months gold offer is on the dashboard, but when I click confirm purchase, it loads for a bit then the purchase screen closes and it goes back to the dashboard. I have checked my transactions and nothing has gone through. I have tried multiple times and it has not worked once. Any help would be appreciated


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hey there Zuggerrr,

Sorry to hear you're having issues with the 40% off promo.

I would recommend making sure your Security Proofs are up to date on account.live.com and that your billing information on commerce.mircosoft.com is also up to date.

Once you've verified it's all correct and current, try signing out for about 5 minutes then sign back in and select the promo again.

Please let us know how that goes and we'll work from there. 

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