unable to redownload items at times.

Sometimes when i begin to download an item I've already Redeemed/Bought, It'll pop up a message saying there is either a server issue or whatever and it happened to me today before i posted this while redownloading the Bulletstorm online pass but its not just one game thats doing it, and i seen that the marketplace server was not down when it happened, is there any fix for this? also my internet is fairly good for playing games like halo 4 multiplayer and stuff, so i don't think its my internet thats causing the issue. also it didn't show an error code from what i remember, sadly i hate reading small error messages but if i see one i'll try to look it up.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there ZEN,

Really sorry to hear you're having issues downloading some of your games.


It will really help us to know exactly what error message/code you're seeing when this happens.

  • Does this happen with full games or just things like DLC or arcade games?
  • Also, do you notice this happen during a certain time of day? 



Please let us know and we'll work from there. 

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so far its happen when downloading anything but after a few tries i'm able to download it, i'll have to remember to write down the error code, but i've had it happen when downloading themes and gamer pictures.

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Hey Zen,

It definitely sounds like a connection issue while attempting to download. If it happens again, can you try simplifying your network setup and try wired directly to your modem? Keep us posted on any error codes you see as well! 

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