Unable to purchase Saints row 4?

Hi all,

I tried to purchase saints row 4 but it says unauthorized. Then i just tried to purchase something else to check if my paypal is working, so i purchased the dubstepgun pack and it worked. Then i tried to purchase the game and it still didnt work.

Please help me

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hi there ShiFt,

You can double check your account age on account.live.com


What is the exact error code/message you see when you try to purchase? 

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Hello i checked it and i have enough money. And how can i see what age is displaying on my account?

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You can check your account balance at commerce.microsoft.com

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Or do you have sufficient money in your account?

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Is your account able to purchase M rated games? It sounds like you have a child account or your account shows you as being under 18.

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