Unable to purchase points

I have been trying since Sunday to purchase points to download content.  I've tried on my xbox, on my computer and on my phone using two different credit cards and trying paypal.  Paypal gave me a 40001 error and using credit cards gives me a status code: 80169d94.  Phone support was absolutely worthless and told me to go buy a points card at a retailer.  Any clues as to what is going on? 

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

That error code (80169d94) means your account has been locked from making purchases. Go to billing.microsoft.com and update all of your information. Then you'll need to call support and talk to billing to have them help you unlock your account.

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Oh it gets even better now I just purchased 1600 points from amazon and it won't let me use the code.  

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