Unable to purchase Microsoft points - clueless as to why.

Earlier on today I purchased 2000 points already, I went to buy another 2000 to buy BF3 premium, but was unable due to my membership of xbox live payment coming out and not having enough funds. I had more funds placed into the account and now currently cannot Purchase another 2000 points.

My Debit card is fine as is the paypal account that I also tried to use.

both came up with

"Can't  authorize the selected payment option. Please select a different payment option or add a new one".

Plenty of money already on the card, information has been updated and such. This message appears for both the debit card and paypal card. Both are fine, I'm just wondering what on earth is going on, and when can I get my purchase on the way.


Cheers

Ex. 

I should also add, the purchase was both attempetd on pc and xbox.

No Luck. 

 

Question Info


Last updated July 4, 2018 Views 13 Applies to:

Hi, Ex. Have you checked with your bank to see if you have a daily spending limit that you may have gone over? If that's not the issue, try removing both payment options and try adding them again.

Cheers

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There is no daily spending limit and currently Im awaiting a few things to see if the issue is resolved. I have contacted Xbox live and yeah. hopefully soon things can be resolved.

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Sometimes you just need to wait for a couple of hours, because the system might find it suspicious if you purchase too many points at once - like it is some sort of anouthorized access or smth. Of course if it is not resolved in 24h then it is a problem for sure.

Good luck to you!

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Could be a couple of things causing this, both on your banks side or on Xbox's side. But if you've contacted support then hopefully they'll resolve it soon!

It could of been a fraud block from either the bank or Xbox.

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hi, do you have family settings on ? has it said you got them on your email? and  see your LIVE billing and purchase history see if its on ther

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I'm having the same issue I just can't buy any points at all it's telling me payment option not authorized which is B.S. I just downloaded that update they let out today to I'm thinking this is what it is and when I go to Xbox support page it just redirects me to a runtime error thing with a bunch of web codes on it????

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Hey there Ford! If you are having issues with your payment method, please try all the suggestions in this guide (forums.xbox.com/.../153161.aspx) and, if you are still having issues, please create a new thread detailing your issue, the steps you tried, and provide the requested info from the guide. Thanks!

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it could be that the bank could not authorize it this happened to me before and i just waited a few days and then it worked i hope your problem gets fixed

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TO anyone that reads this/comes back to this, it turns out there was a fraud block, meaning I was only able to purchase so much Microsoft points incase of any fraud. You can have this lifted I believe if you contact Customer Support. Thanks for all your replies and such

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