My account, with 2400 MSpoints in it is unable to download items from the store. Whenever I try to, I get a "cannot connect to Xbox Live" message, however I am still connected to Live. On an alternate account, it is absolutely fine, and the MS points balance on it is 0. I believe that it is because the first account has points on its balance. Please help if you can, and if you need more info then just say. Im not sure that this belongs here, but it is a problem with downloading/purchasing the item.