Unable to purchase for money on Microsoft account

My son bought in a Game store an activation code for Xbox Live (250 SEK). Hes purpose was to load money on hos Microsoft account and to buy games for X-box for that Money. Well - the monye is now on the Microsoft account, so far everything is okay. But then its impossible to buy games for that Money! A credit card is also registered on the account. We try to delete it from the account without success. But I dont know if thats the problem. How does one buy games on line for X-box for money on the Microsoft account?!


Question Info

Last updated July 4, 2018 Views 2 Applies to:

The way the system works is that money on the account is taken first and then any extra is taken off of the alternate payment method.  

Also, if your son has a gold membership the credit card cannot be removed until the membership expires.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.