unable to invite a friend to play a game

I cannot invite one of my friends (player166879784) to play a game. She is having the same problem with me. We only get player unavailable messages. Can anyone help us?
 

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Last updated July 4, 2018 Views 6 Applies to:

This problem has still not been resolved. Any suggestions please?

An##a. Hope you had a great Christmas and best wishes for the new year.

I cant play with my friend when playing alpha jax