Unable to get IR to change channels or work in general

I have an Xbox One and I purchased dual IR extension from Amazon which I plugged into the back of the Xbox One.

I have a Cisco Explorer 4640 HDC2 Cable Box (charter communications HD)

I have a Samsung LN46B750U1FXZA

I am unable to change channels and neither will turn on when I start my xbox one. 

I can see a TV picture, snap works great and I love it, however, I hate that I need to use my Cable TV remote to change channels because the OneGuide is WAY better than the charter TV channel menu.

Any suggestions?


Question Info

Last updated July 4, 2018 Views 1 Applies to:


As this is a fairly old thread I was wondering if you were able to resolve your issue as my issue is quite similiar; using an IR cable emitter attached to my Xbox1 and have charter. My cable box is a motorola dcx3501-m. I can see the guide through Xbox1, can bring up the info per channel, can scroll...can do everything but change the channel.

Let me know if you were able to resolve this or not as I'm in my 5th day of trouble shooting. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.