Unable to download Kinect Sports Rivals Preseason updates

I tried downloading Kinect Sports Rivals Preseasons on Dec 18.  After completing the game download, the system said I need to download updates.  Soon after the updates download started, I got error message "There was a problem with the update.  You need this update to use Kinect Sports Rivals Preseason, but something went wrong.  Visit www.xbox.com/xboxone/update/help

I tried rebooting console, rebooting internet router.  That didn't help.  One Xbox One tech support told me on Dec 18 that the game found errors and they are fixing the errors, creating patches.  He suggested that may be the reason I could not download the updates.  I tried on Dec 19, same issue.  Another tech support told me that the updates should be available for download by the end of day on Dec 19.  I tried on Dec 20.  Same issue. 

Has anybody experienced same issues?  I know some colleagues who could download updates in late November, early December. 

Any suggestions for fix?

 

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Last updated September 2, 2018 Views 4 Applies to:

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