New to Xbox here, we have purchased a holiday bundle for our son for Christmas and have tried to get it all set up tonight so on the big day he can plug and play. We went through all the set up, and the final step was to download Tomb Raider which came with the Bundle as a code on a card that needed scratching off.
We put the code in and it said it was downloading but stuck at 0% and didn't do anything, then after about 5 minutes it just flicked off the download screen (no errors), and went to a screen that said "this download has been cancelled, to continue with the download go to ……." (I can't remember where it said to go!) we went to where it said to go but under the downloads there is nothing there, the game is not downloaded (or partially downloaded) anywhere. We have tried to start the download again but now it is saying the code has been used!
What do we need to do, do we need to return the whole thing back to the store and get a new one (due to it being faulty). It's a little worrying that when it is brand new out of the box it is having trouble downloading something.
The Xbox is the E version and is the 250GB one.