Unable to buy gold

Hi!

I just bought Brink and can't wait to play live! I've entered my creditcard information correctly (been doublechecking it for about an hour now).

When I try to buy gold on my mac I get an error messsage when I try to confirm my purchase. When I try buying gold on my xbox I get an errorcode: 80190848.

I've tried removing my creditcard and adding it again, since I've read somewhere that it would help, but it didn't.

 

How do I resolve this?

Thanks in advance!

 

Joakim Tennfors

Gamertag: Tennfors

Sweden

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi Tennfors!

Please try the following steps to allow you to purchase the content you would like on Xbox LIVE.

1. Sign out of your live account (if you are signed in via your Xbox at the time.)

2. Log onto your Xbox account, go to your billing information, remove all forms of payment you have listed.

3. Re-enter your primary form of payment. Ensure that the site returns you to the main account screen.

If it does not, then you may get an error stating there is an authentication issue with your form of payment. If so, review your information and then retry submitting it again.

4. Sign back into Xbox Live. Everything should work now.

In the event this fails, then you should ensure that you have no outstanding balance to be paid on

https://billing.microsoft.com. Finally if the problem isn't resolved you will have to contact phone support for your region.

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I've tried that several times with no result. Also, this is the first purchase I'm making from microsoft with my creditcard and I've ensured that it's not overcharged.

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Have you contacted your bank to see if there is a hold on your account, or that the payment method is able to make online purchase?

You also cannot use a prepaid credit card for purchasing LIVE time, as it requires the ability for automatic billing (auto renewal).

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Same thing is happening to me :O soo annoying.

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I want to play battlefield 3 online but i can't purchase gold so annoying

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Every Xbox 360 console comes with a one year warranty, and they generally get your console to and from the repair center in about a week and a half (they told me a month for my RROD, it was much shorter.) The repairs do not require your receipt, instead, they require the serial number on the back of your 360 

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