Unable to add points to marketplace

I am trying to add points to the marketplace and getting a message that says "Credit card not authorized, please contact your credit card company or enter another card".

 

I have added 3 cards and my debit card.  No dice.

 

I just bought a new xbox last night and reactivated my membership after 2 years.

 

Anyone have any ideas?

 

Thanks.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

You can try waiting 24-72 hours and try again or use a prepaid code to add the points to your account.  Another option is you can call your credit card company or bank to see if they know what might be happening, but most likely its something on the Xbox billing side that is just causing the purchase to fail.

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I had the same issue, when I checked I hadn't updated the residential address in my profile to match the one on my credit card. Once I did and the addresses matched, my card authenitcated. Hope this helps :D

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sorry man

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my brother got points off gamestop but his points arent able to activated

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