Unable to add a credit card to my account

Hi! I'm unable to add a credit card into my Xbox live account and would gladly appreciate your help.

If there is another way to buy on Xbox live without a credit card please let me know.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hello! I'm sorry to hear you're having issues with your payment options.

There are currently a few options we could try. Firstly you could try setting up a Paypal account to associate with purchases if the credit card is not working. Secondly, you could purchase Xbox credit cards in the forms of '£15, £25 or £50' and then redeem them on your console using the code on the back of the top up card.

Alternatively, you could try adding a credit card via the Xbox website,

If this doesn't work you could try these troubleshooting steps : forums.xbox.com/.../1622839.aspx

Finally if none of the above work, I recommend asking an xbox support individual under the subject of 'Payment and billing'

Hopefully this resolves your issue. Have a great day!

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