tv voice commands not working on 1 year old lg

i have an lg tv it couldn't find my model number so I enter it and it found it but I still cant turn volume up or down by voice xbox says Its doing it but nothing happens to tv Im thinking its because theirs a space in my model number but on xbox its all together with no space everything else works but for voice command on tv if anybody knows anyway to fix this for lg tv let me know
 

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Last updated July 4, 2018 Views 5 Applies to:

Please post the model number so I can track the issue. Aside from that, have you tried pointing the Kinect at the TV and say "Xbox volume up/down"? Is there anything blocking the TV's IR sensor?

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