Troubleshoot Child can't purchase content

I signed my sister under my family, and I'm trying to get her a 1 month trial on xbox, but when I go to get the month it says that this account is blocked from purchasing content.  So then I go on my xbox and change the settings.  So it allows her to purchase stuff, but even still it will not allow her to purchase anything.  My account is used as the parent acc as it is under my parents name and email.

 

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Last updated July 4, 2018 Views 2 Applies to:

Do you mean demos and trailers? That would be why

Child accounts cannot download m rated demos or trials due to the international laws concerning ads

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or to add RP (rating pending) content cannot be downloaded on a child account either.

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No I mean purchasing Gold membership for the account and it won't let me.

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