Trouble Renewing Membership

Earlier today I was trying for nearly thirty minutes to renew my Xbox LIVE Gold Membership by paying with my Microsoft account balance. It was to no avail. I have enough money in my account for a month of Xbox LIVE Gold but whenever I try to choose that payment option, it grays out. Please help.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

You cannot purchase Gold membership with your Microsoft Account at this time.  The only way it has ever been possible is with a prepaid Gold card or using credit card/paypal.  

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Answer

Hello,

regarding billing or account issue you should contact Xbox live support:

support.xbox.com/.../contact-us

Hope you solve this very soon!

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