Tropico 3

I recently purchased Tropico 3 on Xbox Live , downloaded and installed it. It worked fine for a couple of days  and now freezes after 5 minutes of play on any island. I would like to know how to resolve this problem or failing this how I can go about getting a refund. I was reluctant to buy a game without getting a disc, and with good reason it would appear.

 

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Last updated July 4, 2018 Views 11 Applies to:

Hey mate, I'm afraid that there are no refunds for content purchased from the marketplace. Please take a few minutes to check out this guide for freeze issues. 

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If you want to try to get a refund, I suggest calling Xbox Support directly. I'm not sure if you will actually get a refund, but it is worth a try. The number you need to call is: 020 7365 9792  or 0800 587 1102.

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I will try your suggestion, thanks for your reply. However if it does not work I am entitled to a refund in the UK as the game is not fit for purpose nor is it of satisfactory quality, Microsoft can not exclude these terms from any contract.

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You should delete it and re-install it and see if that works. Also, you cannot get a refund on any item you purchase on Xbox Live.

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