I let my son play Xbox Live on my account while supervising him. After 1 game, he was sitting in a lobby waiting on the next round to start. His expression changed and
I asked him what was wrong. He just removed the headset and walked away. I listened and heard user [Mod removed] describing how he was going to [Mod removed], (myusername)". I filed an online complaint, avoided the user, then disconnected. My wife, my son's mother, died a little over a year ago...so you could understand why he is still upset an hour later. Despite him being upset, I am infinitely more angry.
Then, after I cooled off, I looked at said user's profile, and his status is "blacklisted."
This user has obviously violated the Terms of Agreement before, being "blacklisted", and now has done so again. I want action taken by Microsoft to ensure this kind of action doesn't happen to anyone else at [Mod removed] hands again.
Also, Microsoft customer service assistant "Adam" did an excellent job handling the situation when I spoke to him.