Tomb Raider: Legend - wrong price billed

Tomb Raider: Legend was being advertised at $4.99.  It said $4.99 on the screen.  I clicked on buy and then confirm.  Now I get an invoice emailed to me that says I was billed $14.99 plus tax.  How do I go about getting this rectified?

 

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Last updated July 4, 2018 Views 4 Applies to:

I experienced a similar issue while buying Portal 2 this morning: it was listed at $14.99, but I was billed $29.99. I chatted just now with a customer service rep and they said they would create a case for further investigation and get back to me in 3 business days. Hopefully that works (and I would suggest you do the same), but I'd also like to know if there's an easier way to get this resolved.

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I just went through the Xbox Support Chat.  The representative has now issued a refund for the overcharge.

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