This action cannot be performed at this time. Please try again later.

I want to buy Xbox Live Gold Pack (not Family Pack) however this keeps coming up: "This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support."

 

What can I do to confirm my purchase so that I can have the Gold Pack?

 

Question Info


Last updated August 31, 2018 Views 506 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

SAME ERROR WHEN I TRY TO BUT GOLD 12 MTHS

This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

got the same problem does anyone know how to fix this?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes I tried removing and adding the card. I don't have another account because I only have one bank account. What past-due balance could I possibly have when I haven't used the points I bough tthe day I set it up? Its a VISA and it worked when I wanted to buy the points back in August so there's no reason it shouldn't work now unless MS decided to change the cards that they accept in the past 30 days.

Since the last post I've checked my online bank account and everything I've bought has been taken out of my account so there shouldn't be anything outstanding that I owe.

What number do I call for phone support?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Deleted credit card, deleted PayPal, then added PayPal back.  Could not get to work from PC but could renew from console.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So 2 1/2 years later and nothing has changed. I was unable to renew my Gold subscription using my on-file credit card, I was unable to renew using a prepaid card, and when I called/chatted with MS support I was told "Oh well, too bad but you will have to wait until your current subscription expires before you can renew."  So there may be a "verified answer" above, but that is certainly not a verified solution.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So annoying sort your **** out microsoft were paying customers. Ive been trying all day to renew my gold membership with this same stupid error.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

All I want to do is upgrade to the family live account - I am getting the same thing. Is there a known issue? If so, can you please just say "we know this is messed up right now" instead of pulling a typical Microsoft Move and saying "Its all working on my computer".

If there isnt a known issue, maybe one of the Mods can contact MS and let them know this is an issue?

It puts the lotion on its skin...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ugh.  Me too.  Use CC to purchase points.  Same problem both through console and through xbox.com.  Tried both using CC and using paypal account.  Pathetic MS.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Get everything sorted out! Answer our god darn questions microsoft. I WANT TO GIVE YOU MY MONEY!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem. Wtf.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.