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Every time I try to purchase a 1 month xbox live gold subscription I get this message, I can't purchase it on the console itself either. The credit card info is right, i have more than enough money on the card. What should I do?

 

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Last updated July 4, 2018 Views 4 Applies to:

Are you getting an error code on the console as well?  If so, what is it?

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ya im getting error code 80169d3a its really annoying .just trying to get my gold on but your not letting me . do i have to delete my card payment options to use pre paid redeem code cards ?

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Go to billing.microsoft.com and check to make sure you don't owe any money.  If your card is expired you will have to remove it and/or add a new one.  Right now your purchasing ability (even with pre-paid cards) has been suspended until this is rectified.

If you can't get it sorted from the website you will need to call support and ask to speak with billing.

Good luck.

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