Theme does not appear when offline

Hello,

When I am signed out of Xbox Live, my theme does not appear.  When I am signed into Xbox Live, the theme does appear.  I called support and we tried to delete and re-download the theme, but that did not solve the problem, so they redirected me here.  Any ideas of what could cause this?

Thanks

 

Alex

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

You will need to transfer your licenses.

Go to xbox.com/drm to do it. Be sure to read the FAQ first.

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I already transfered all of the licenses, but it didn't work.

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