The Mortal Kombat Season Pass Problem

So i downloaded the season pass for the new characters....but it wouldn't let me download skarlet because of an error.  Then i signed out, then back in and then it says i owe 1200 points!!! What!!! I already paid for the pass now it wont let me download skarlet, unless i pay...AGAIN!!!! Can someone tell me whats going on? I called support and they said that i wasn't the only complaint, but they couldn't help, and that the best thing to do is to post it on the Xbox forum.....am i the only one this happened to??? am i just screwed and out 1200 points? someone please help, thanks.....

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

yeah but what about the people who spent 1200 msp for the season pass and then 1200 for skarlet cause of the stupid error? is there any compensation? its bad enough the online mode is horrible for this game, cause ive clearly gotten 2 achievements online that i never received! this whole thing sounds like a scam!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I had the same problem, but I manage to get Scarlet by downloading the compatibility pack after I purchased the seasons pass. So here is what you have to do.

1. Download/Purchase the Seasons Pass

2. Download the Compatibility Pack

3. Start Mk 9

4. Go to Ladder

5. Beside Cyber Sub Zero there is an arrow, move to the left and she will appear.

I believe the seasons pass is actually the compatibility pack and the compatibility pack is Scarlet. However, the compatibility pack might be needed to use/see Scarlet in the player select screen.

FIGHT!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Not sure which solution did the trick, but thanks for all the help.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

im having the same problem i paid for the season pass give me my characters and skins

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same problem, M$ and Warner should test this things before release... crappy job

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I down loaded the season pass with Freddy, kenshi, rain, and scarlet but they don't show up on the game. Any suggestions would be helpful. I'm out like $20.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Having the same problem here figured I was doing something wrong -.-

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

same problem here....we should get the points back for their error.....sucks that we all are getting ripped off

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am told that the Scarlet character in the in-game store will now show 400 msp if you have NOT purchased the Season Pass and 0 msp if you have. Please check again for this. If you are still not seeing the correct price on your Season Pass, try redownloading the Season Pass first.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Call 1-800-4-MY-XBOX Immediately. They refunded my item in thier marketplace and had me repurchase it on the actual game itself. Not Joking. Just call them.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.