the jigsaw collection I bought with gold points won't download

I am using windows 10.  Yesterday, I bought a jigsaw collection with my gold points.  The price (in gold points) was deducted from my total but the collection won't download.  My connection is not the problem - I'm sure.  Please help.

 

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Last updated July 4, 2018 Views 4 Applies to:

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I also have this problem.  Does anyone at Microsoft monitor these forums??

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Hey there, ClaspingOlive7! This thread is a little old. For assistance with Jigsaw, you will want to check out their Microsoft Jigsaw forum. Official Staff there should be able to help assist you. If you need assistance with any other support issue, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)

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