The Cave, a downloaded arcade game suddenly giving error.

I just got a disc error playing this game. Weird. It said "disc error. clean the disc with a soft cloth. restart console." CRAZY! Since it's an arcade game that has no disc right? I did quit the game and restart, got the same error. I did shut off the console and restart, still got the same game error. Wondering if anybody else ever got an error like this for an Arcade game? And what's the fix? I'm right at the end of the game and waiting for all my last achievements to pop

 

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Last updated July 4, 2018 Views 1 Applies to:

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Hi, could you try the suggestions in the following support link please.

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forums.xbox.com/.../752.aspx

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But wait. Yes, I saw that post earlier. But hey. I don't want to lose my saved game; like I said, I'm right at the end of the game! If I delete the game, and do all that other clear cache stuff, and download the game again new, doesn't that mean I am starting over from scratch with a new game?

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So long as you don't delete the game save just the actual game itself you'll be fine.

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So how do I NOT delete the game save? sorry if that's a dumb question. So I don't clear the cache? Isn't clearing the cache deleting game saves?

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Clearing the cache will only remove game updates and clear things up a little, it does not delete any of your files. To delete just the game go to settings/system/storage, select your storage device and look for the cave game on there, select that and you will see the game itself and the game save/s, delete just the game and when you download the game again your save will still be there for you to use.

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Sweet!~ Ok, I'll try that, thanks for your help. I'll let you know how it goes. :)

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Well, I followed the suggested directions to the letter, twice. Meaning, I deleted the game (but kept my save), cleared the cache, re-started the console, downloaded the game again and.....doing all that did not fix it. I still get exactly the same error. Anything else I can do or try? (no, I have not tried starting a new game. As I said, I am at the very end of the game with my current save and do not want to miss out on all the achievements finishing the game will afford me). I'm unhappy indeed.

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Does the game save say corrupted or have a yellow ! next to it ? If so then I'm afraid the save would be corrupted.

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No, it doesn't. The game launches ok; I get the SEGA screen with music, Press Start shows which I press, and then the opening game options (continue game, start new game, help and options, etc) all normal. When I hit "continue game" it tries for a second (the game's save icon spins a second) and then I get the error that says:

Game Error

The disc is unreadable

1. Clean the disc with a soft cloth

2. Restart the console

For more help visit www.xbox.com/support.

And at bottom of the error screen a big OK, which I hit and I get returned to dashboard.

I'm really stymied.

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Could you try moving your game save onto a USB memory stick then try the game. If it works ok then at least you will have narrowed it down to an issue with the game save itself.

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