Went to play Fallout 4 today. I have been playing since late November - probably have about 100 hours in the game at this point. When I started the XBOX and logged in, a dialog box came up saying "Syncing data for Fallout 4" and shows a left to right animation. The only button option is to Cancel Sync; there is no progress ever. The longest I've waited is a good 15-20 minutes for something to happen.
I engaged XBOX Support, who had me try many things. I tried hard reset, I tried another game (Dragon Age: Inquisition - which I haven't played in some time). When I tried the game, the same thing happened (and today is the very first time I've ever seen this dialog box). But after a minute or two, it did start showing progress of the sync, and the sync ultimately finished a few minutes later. But when I tried Fallout 4 again, it didn't do anything.
Then we tried removing my profile from the console (note: I do not play on any other console!) and restarting. We tried removing/clearing alternate MAC. Neither of these worked. The console is still right now sitting there syncing data. The game does not seem to store copies of the save games on the console itself, so there is no way to play or resume my game - again 100 hours in - without this getting resolved.
Ultimately, it seems everyone is stumped. This is a pretty big deal - I am not a big gamer. I play these sandbox style RPGs from Bethesda and Bioware, and that's it.
I don't know how to lose all this playtime... and I am told that the saves are in the cloud, but nobody can really verify that for me.
I am posting here because I am told this is the only way to escalate it to a higher level within Microsoft support. Please assist.
Gamertag is "elwynor"