Stuck "Getting Xbox 360 Info"

basically title says it all, i start any of my backwards compatible games, and it doesnt load my profile, and evnautally ill get to the game, and itll say im not connected to xbox live, but i know i am because im in party chat via xbox one, this all happened after i changed my gamertag, and this is also a new 1 TB xbox but it works fine!

 

Question Info


Last updated July 3, 2018 Views 324 Applies to:

ReaperKillerOne,

Have you tried a factory restore of your Xbox One console? Don't worry, there is a new option that allows you to keep all the games and apps installed while you perform the restore. Go to Settings > All Settings > System > Console Info and Updates. You will find it there. Then proceed to setup your console again after restore and it should work. Let me know how that turns out.

~Blitz

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Try one of these. I looked everywhere and finally solved mine.


Fix 1:
Put your Xbox in the DMZ on your router. If you don't know how to do this. Google is your best friend. There are plenty of good walk-throughs out there.


Fix 2: 
This was what worked for me. I had my Xbox One in the DMZ already so I removed it from the DMZ and boom! Downloaded my profile when I launched the game. Afterwards you can just throw your box right back in the DMZ and you are golden.

I hope this serves someone well.
Cheers!

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