Strange download issue

So I purchased and downloaded "Dead Rising" on the X-box marketplace. 

I go to play the game...and it will give me a "This cannot be read" error...and tells me to clean the disc with a soft cloth and restart the game.

It was a download...hence no disc. 

I talked to support, they had me delete the game, clear my cache 3 times in a row, and re-download the game. It still does it. 

Help!

Thanks.

-KingofspadesHA

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

*This disc cannot be read*

Is what it should have said.

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Hey can you have a look at this link and try to trouble shoot your problem? support.xbox.com/.../disc-unreadable-error-games-on-demand

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Didn't work...and now the game won't download at all for some reason.

Disc games work fine...it's just this particular download.

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Hey there KingofSpades,

Sorry to hear you're having issues downloading your game.

That error message is usually related to the game possibly downloading to a bad sector of the hard drive. One of the reasons to download a demo or trial about the same size is to force the game to save to a different part of the hard drive.

There are a couple of other things that I would suggest trying:



Also, when you say the game won't download at all, what is happening? Are you getting an error code?


Please let us know and we'll work from there.



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It is possible that you have hard drive issue, try to download the game to a flash drive if you have one and see if it works.

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my nfs most wanted 2012 wont download more than 80 percent then it says cant download

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Hi Walter. To avoid commandeering this thread, please go ahead and create a new one. We will be there to assist!

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