Stolen?

So yesterday I made a thread on my old account shotgunftw44, about me downloading a map pack for black ops, the download stopped at 99%, and it just said download failed. The download were NOT in my download history. I found the download on my hard drive, and the help from here was : "Delete it from your hard drive and re download from download history". Ok I deleted it from my hard drive.... and now its still not in my download history.

So have xbox just stolen 1200 microsoft points (200 swedish kronor) from me here?

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

I'm sorry if my language is inappropriate but its easy to say when this has not happend to you. Also (maybe this is just me)  but as a costumer I don't think you should need to go through this much problem for something that xbox has caused.

Another reason for me posting here and not calling is that the support I got from here was wrong, and if I would call them now I would not even have  proof that I have even downloaded the map pack, sense I was told from this site to delete it from my hard drive.

It would be nice if I could get some other suggestions from this site, and all help I can get is much appriciated, as long as the "help" wont make it worse. Or maybe the only thing I can do right now is to call the xbox support?

I'm also sorry for my english language skills, its not the best.

Thanks, Xtremely96

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Trust me, the folks at Support have access to any and all of the necessary information needed to sort out your problem.  If you payed for the map pack once, it is yours to delete and download as many times as you like for the life of your account, so the folks at Support will not be concerned about whether or not you downloaded it a hundred times or just once.

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Please call the XBox Support number for your area and discuss this with the Billing Department.  Posting using inappropriate language accusing Microsoft of theft is not going to solve your problem.

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