I have been trying to download points to use for FIFA 2011 however the code: Status Error Code 80169d94; kept coming up (between 11th May and 29th May 2011). I have seen previous responses to this query but the added problem I have is that I have been charged every time this has been tried but I have never received the points because of the error code. How or who do I contact at xbox to raise this problem because they should be able to see that I have never spent 13000 points and they are not on my account! I would then need to try and get my £100 back!.
Many thanks for any help.