status code 803c0009 Savages

I received this error when I attempted to play Savages, which states "the license download is incomplete. Please sign in to Xbox live to play this content. " . It should go without saying that if  I was not signed in I would not have be able to download the movie, to receive this error message. Can anyone aid me in resolving this, I am still waiting on support to call me back.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

During the download, you may have signed out of Xbox Live (either accidently or your internet was disconnected to the Xbox). Re-sign in, go to download queue, and continue or restart the download

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Hi Dud1111,
 

Let's make sure the purchase went through by signing in here and looking to see if it is listed. If you are still not able to see it after that. Try going to the Account Management section in the Xbox Video app and press "X" to refresh the purchase history and see if that is able to help. Let us know what happens. Thanks!

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