Status Code: 80190864

I recently cut off my old payment option for Xbox Live, and now upon trying to renew my gold membership with a different payment option, I receive the following error message:

Can't retrieve information from Xbox LIVE.

Please try again later.

Status Code: 80190864

I googled the problem and was brought to this forum upon which I found a thread which seemed like it would help. Someone suggested deleting the cache of my hard drive, and that seemed to resolve the issue for the person who started the thread.

It did not solve the issue for me.

Please help! Thanks.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

That code usually means you have some sort of billing violation. Go to and make sure all of your information is correct, up to date, and you don't have any balances you owe. If you can't fix it there, you'll need to call support.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.