Status code: 80190826

I cannot purchase an Xbox Live Gold Membership, every time I try I get this status code. It says the information cannot be retrieved from Xbox Live. Please try again later.

 

WTF is this? I have talked to 4 Xbox reps and NONE of them have answers. My credit card info matches my billing info exactly (I have checked over 10 times). There is a miscommunication between Xbox and the bank. I called the bank, and they said they see that Xbox has tried to charge it but it didn't work because the information didn't align with each other (on Xbox's side). The banks says the credit card is not getting declined, it comes up as a $0.00 charge and it required authorization (from Xbox).  I have pulled up the billing info for Xbox and my billing info for my credit card, and they match to a T. What the hell is going on?

 

I'm about to return my Xbox, this customer support is awful.

 

Question Info


Last updated July 4, 2018 Views 24 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

And I don't want to get a pre-paid card from a store. I want the $2/2 months deal that is offered on the dashboard.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This is a billing problem.  Check the sticky here for things to try.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That did not help because I have done ALL of those steps MULTIPLE times.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Then you will need to contact support and speak with Billing to get this sorted out.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have talked to billing reps on three different occasions, with no resolve.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you have more than one card on your account remove the extras.  If not remove the one you have and then re-enter it.  See if that helps.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Tried that, didn't work.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

urmm im getting the same deal here...i think it might have something to do with either account security or something cuz it works on one account and not the other....my acct was recently hacked thats why i say security but please please if you got a solution tell me :/ this is very frickin irritating...and i topped ur 4 support reps...i called 9 times and not a damn thing worked :/

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

We are aware of this issue and are working to correct it. Thank you for your patience and sorry for the inconvenience.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Working to correct it doesnt help me get xbox live Gold. This is unacceptable. What kind of VAGUE response is that? Do you have no tips that might help? Any plan to compensate the people who are clearly suffering? I havent been able to get my account to Gold for around 3 months, and still nothing.  What insentive is there to bother, when your response is that vague?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.