Status code: 80190821 bug

I'm trying to get Monthly Gold, but every time I try to complete the Transaction, it won't let me. Is this a short-term problem, or long-term? Please help, i wanna play Reach MP.

 

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Last updated July 4, 2018 Views 2 Applies to:

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I'm getting the exact same problem!

I've had it for around a month now, it's driving me insane

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'Cannot Retrieve Information from Xbox LIVE' and the error code 80190821 CAUSE Your credit card could not be authorized by Xbox LIVE.

Contact the bank and make sure that you can put recurring payments on your card

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My credit card can do recurring payments and i get this message. two days and i havent had a response from microsoft...

I entered my details via paypal so it isn't the card card's problem (as in paypal charges me and paypal pays microsoft so as long as your card works with paypal it won't have a problem with microsoft).

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It can recur, Because I have a gamefly membership and it's fine.

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I get this problem even when i try to select any product on the dash or marketplace

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You may have a billing violation. Have you called phone support or checked your account on https://billing.microsoft.com ?

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'Fraid not. I'm guessing it's something to do with the Console, Because I've gotten a recurring membership before. Someone please come up with a valid solution please, I really want to play

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Also, i tried to do it Via website, but all I got was this:

"This action cannot be performed at this time. Please try again later. For more information, go to www.xbox.com/support."

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Bump?

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I am having the same problem! Trying to buy xbox live and instead getting error code: 80190821

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