Status Code 80190126

Ok so when I was trying to purchase the $2 for 2 deal when i encountered this message: Can't retrieve information from Xbox LIVE. Please try again later.

Status code: 80190126

I encounter this as soon as i click the "Yes, I want Gold Now" button.

Any tips?

(Yes I have tried removing payment method and re-adding it.(Yes I have left it for a while(3 hours)and it hasn't changed anything))

 

Help would be greatly appreciated.

Thanks

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

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i have the same problem.any tips?

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I have the same problem in Germany. :(

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Same...

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Same.........  :( (Germany)

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Same (Aus)

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same (germany)

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Has anyone checked the Purchasing Sticky: forums.xbox.com/.../36.aspx

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doesnt work even after the clear cache

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i have the same thing tried to clear cache is well nothing i try works

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Did you read the rest of the sticky and try this part?

Could there be something wrong with my account?

It is possible your account has a billing violation on it. This would prevent you from purchasing anything on the console or even redeeming prepaid codes. To check this, visit https://billing.microsoft.com. If you have a past-due balance, you can pay it off here or by contacting phone support.

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